Wir verbessern unsere Prozesse kontinuierlich im Einklang mit den Anforderungen und Erwartungen unserer Kunden und sind bestrebt, langfristige Beziehungen zu unseren Kunden aufzubauen. Wenn Sie unsere Produkte und Dienstleistungen bewerten möchten, können Sie uns dies über das Zufriedenheitsformular mitteilen.

Zira Arms Industry and Trade. Ltd. Sti. We aim to keep the satisfaction of our customers at the highest level in our services. For this purpose, our complaint management process is implemented with the aim of objectively and impartially evaluating the complaints from you in matters that you do not find sufficient to meet the requests and needs of our customers, and your complaints are evaluated and resolved.

Zira Arms Industry and Trade. Ltd. Sti. by telephone, fax, e-mail and the Complaint Notification Form available on our company's website, all complaints are recorded and evaluated objectively, regardless of the person or institution making the complaint.

Après avoir évalué le contenu de la plainte, il est décidé si cela fait partie du domaine de responsabilité de Zira Silah Sanayi ve Tic. Ltd. Şti. Plaintes sous la responsabilité de Zira Silah Sanayi ve Tic. Ltd. Şti. sont évaluées par son personnel compétent et l'action nécessaire pour la solution est décidée. Les mesures à prendre pour la résolution de la plainte sont mises en œuvre comme prévu et la plainte est classée. Le client est informé du processus d'évaluation des réclamations et des activités menées.

Complaints are intended to be resolved within 3 working days at the latest. However, if the complaint cannot be resolved within 3 working days, the customer is informed.

Information, documents and records obtained during the handling of complaints are confidential and are not given to third parties under any circumstances. Zira Arms Industry and Trade. Ltd. Şti., when obliged to inform third parties due to legal requirements, informs the customer of this situation.

COMPLAINT REPORT FORM »

You can reach us via the link above or the communication channels we have shared below.

Quality management representative
E-Mail: info@zirasilah.com.tr
Telephone: +90 216 527 44 99
Fax: +90 216 527 18 29