{"id":4594,"date":"2021-12-21T10:30:08","date_gmt":"2021-12-21T10:30:08","guid":{"rendered":"https:\/\/www.zirasilah.com.tr\/?page_id=4594"},"modified":"2022-10-19T13:31:33","modified_gmt":"2022-10-19T13:31:33","slug":"musteri-iliskileri","status":"publish","type":"page","link":"https:\/\/www.zirasilah.com.tr\/fr\/relation-client\/","title":{"rendered":"Relations avec La Client\u00e8le"},"content":{"rendered":"
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    SATISFACTION CLIENT<\/h2>
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    Nous am\u00e9liorons continuellement nos processus en fonction des demandes et des attentes des clients et visons \u00e0 \u00e9tablir des relations \u00e0 long terme avec nos clients. Si vous souhaitez \u00e9valuer nos produits et services, vous pouvez nous contacter en remplissant le formulaire de satisfaction.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    PROCESSUS DE GESTION DES PLAINTES<\/h2>
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    Comme nous \u00e9tant Zira Silah Sanayi ve Tic. Ltd. \u015eti. nous visons \u00e0 maintenir la satisfaction de nos clients au plus haut niveau dans nos services. A cet effet, notre processus de gestion des r\u00e9clamations est mis en \u0153uvre afin d'\u00e9valuer objectivement et impartialement les demandes de r\u00e9clamations qui viendront de vous dans des mati\u00e8res que vous ne jugez pas suffisantes pour r\u00e9pondre aux souhaits et besoins de nos clients, et vos r\u00e9clamations sont \u00e9valu\u00e9es et r\u00e9solues.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Toutes les plaintes re\u00e7ues par t\u00e9l\u00e9phone, fax, e-mail et le formulaire de notification de plainte sur le site web de notre soci\u00e9t\u00e9 Zira Silah Sanayi ve Tic. Ltd. \u015eti. sont enregistr\u00e9es et \u00e9valu\u00e9es objectivement, quelle que soit la personne ou l'organisation qui d\u00e9pose la plainte.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Apr\u00e8s avoir \u00e9valu\u00e9 le contenu de la plainte, il est d\u00e9cid\u00e9 si cela fait partie du domaine de responsabilit\u00e9 de Zira Silah Sanayi ve Tic. Ltd. \u015eti. Zira Silah Sanayi ve Tic. Ltd. \u015eti personeli taraf\u0131ndan de\u011ferlendirilerek, \u00e7\u00f6z\u00fcm i\u00e7in gerekli faaliyete karar verilir. Plaintes sous la responsabilit\u00e9 de Zira Silah Sanayi ve Tic. Ltd. \u015eti. \u015eikayetin \u00e7\u00f6z\u00fcm\u00fc i\u00e7in yap\u0131lacak faaliyet planland\u0131\u011f\u0131 \u015fekilde uygulanarak, \u015fikayet kapat\u0131l\u0131r. M\u00fc\u015fteri, \u015fikayetlerin de\u011ferlendirilme s\u00fcreci ve ger\u00e7ekle\u015ftirilen faaliyetler hakk\u0131nda bilgilendirilir. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Les plaintes sont destin\u00e9es \u00e0 \u00eatre r\u00e9solues au plus tard dans les 3 jours ouvrables.\nToutefois, si la r\u00e9clamation n'est pas r\u00e9solue dans les 3 jours ouvrables, le client en est inform\u00e9. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    CONFIDENTIALIT\u00c9<\/h2>
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    Les informations, documents et dossiers obtenus lors du traitement des r\u00e9clamations sont confidentiels et ne sont en aucun cas communiqu\u00e9s \u00e0 des tiers.\nZira Silah Sanayi ve Tic. Ltd. \u015eti. informe le client de cette situation lorsqu'elle est oblig\u00e9e de fournir des informations \u00e0 des tiers en raison d'exigences l\u00e9gales. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    FORMULAIRE DE NOTIFICATION DE PLAINTE \u00bb<\/span><\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Vous pouvez nous contacter avec votre plainte \u00e0 partir du lien ci-dessus ou via les canaux de communication que nous avons partag\u00e9s ci-dessous. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Repr\u00e9sentant en Gestion de la Qualit\u00e9
    \nE-Mail: info@zirasilah.com.tr
    \nT\u00e9l\u00e9phone: +90 216 527 44 99
    \nT\u00e9l\u00e9copieur: +90 216 527 18 29<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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    REJOIGNEZ NOTRE COMMUNAUT\u00c9<\/h2>\n\t
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    Recevez les nouvelles et les derni\u00e8res mises \u00e0 jour sur les produits, les actualit\u00e9s et les \u00e9v\u00e9nements<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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      <\/div><\/form><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Anasayfa \/Blog M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 M\u00fc\u015fteri talep ve beklentileri do\u011frultusunda s\u00fcre\u00e7lerimizi s\u00fcrekli iyile\u015ftirir ve m\u00fc\u015fterilerimizle uzun s\u00fcreli ili\u015fkiler kurmay\u0131 hedefleriz. \u00dcr\u00fcn ve hizmetlerimizi de\u011ferlendirmek isterseniz memnuniyet formunu doldurarak bizlere ula\u015ft\u0131rabilirsiniz. \u015e\u0130KAYET Y\u00d6NET\u0130M S\u00dcREC\u0130 Zira Silah Sanayi ve Tic. Ltd. \u015eti. olarak hizmetlerimizde, m\u00fc\u015fterilerimizin memnuniyetini en \u00fcst seviyede tutmay\u0131 hedeflemekteyiz. Bu ama\u00e7la, siz m\u00fc\u015fterilerimizin istek ve ihtiya\u00e7lar\u0131n\u0131n [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-full.php","meta":[],"yoast_head":"\nM\u00fc\u015fteri \u0130li\u015fkileri » Zira Silah<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri ili\u015fkileri hakk\u0131nda bilgi sahibi olmak i\u00e7in t\u0131klay\u0131n\u0131z.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zirasilah.com.tr\/fr\/relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri \u0130li\u015fkileri » Zira Silah\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri ili\u015fkileri hakk\u0131nda bilgi 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