{"id":4594,"date":"2021-12-21T10:30:08","date_gmt":"2021-12-21T10:30:08","guid":{"rendered":"https:\/\/www.zirasilah.com.tr\/?page_id=4594"},"modified":"2022-10-19T13:31:33","modified_gmt":"2022-10-19T13:31:33","slug":"musteri-iliskileri","status":"publish","type":"page","link":"https:\/\/www.zirasilah.com.tr\/es\/relacion-con-el-cliente\/","title":{"rendered":"Relaci\u00f3n con Clientes"},"content":{"rendered":"
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  1. \r\n \r\n \r\n \r\n \r\n p\u00e1gina de inicio <\/a>\r\n <\/span>\r\n \r\n <\/li>
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    SATISFACCI\u00d3N DEL CLIENTE<\/h2>
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    Optimizamos de manera continua nuestros procesos en consonancia con las exigencias y expectativas de los clientes y pretendemos establecer relaciones a largo plazo con ellos. Si desea evaluar nuestros productos y servicios, puede rellenar el formulario de satisfacci\u00f3n y nos lo puede enviar.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    PROCESO DE GESTI\u00d3N DE RECLAMACIONES<\/h2>
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    Como Zira Silah Sanayi ve Tic. Ltd. \u015eti. tenemos la finalidad de mantener la satisfacci\u00f3n de nuestros clientes al m\u00e1s alto nivel en nuestos negocios. Con este fin, aplicamos nuestro proceso de gesti\u00f3n de reclamaciones para evaluar de forma objetiva e imparcial sus reclamaciones sobre los aspectos que no le parecen suficientes para responder a las peticiones y necesidades de nuestros clientes, y se eval\u00faan y resuelven sus reclamaciones.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Zira Silah Sanayi ve Tic. Ltd. \u015eti. registra todas las quejas recibidas por tel\u00e9fono, fax, correo electr\u00f3nico y el formulario de notificaci\u00f3n de quejas en su sitio web, y las eval\u00faa objetivamente con independencia de la persona u organizaci\u00f3n que las presente.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Despu\u00e9s de evaluar el contenido de la reclamaci\u00f3n, Zira Silah Sanayi ve Tic. Ltd. \u015eti. decide si la reclamaci\u00f3n queda dentro de su alcance de responsabilidad. Zira Silah Sanayi ve Tic. Ltd. \u015eti. Tras la evaluaci\u00f3n de problema por el personal de Zira Silah Sanayi ve Tic. Ltd. \u015eti, decide las activadades necesarias para solucionar el problema. La acci\u00f3n que debe emprenderse para resolver la reclamaci\u00f3n se aplica seg\u00fan lo previsto y la reclamaci\u00f3n se considera concluida. El cliente recibe informaci\u00f3n sobre el proceso de evaluaci\u00f3n de las reclamaciones y las actividades realizadas. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Se pretende solucionar las reclamaciones en un plazo m\u00e1ximo de 3 d\u00edas laborables. Sin embargo, si la reclamaci\u00f3n no puede resolverse en un plazo de 3 d\u00edas laborables, se informa al cliente. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    CONFIDENCIALIDAD<\/h2>
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    La informaci\u00f3n, los documentos y los registros que se obtengan durante la tramitaci\u00f3n de las reclamaciones son confidenciales y no se revelar\u00e1n a terceros bajo ninguna circunstancia. Zira Silah Sanayi ve Tic. Ltd. \u015eti., informa al cliente en caso de que est\u00e9 obligada a facilitar informaci\u00f3n a terceros por imperativo legal. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    FORMULARIO DE AVISO DE RECLAMACI\u00d3N \u00bb<\/span><\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Para compartir su reclamaci\u00f3n con nosotros puede ponerse en contacto v\u00eda el enlace anterior o los canales de comunicaci\u00f3n indicados a continuaci\u00f3n. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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    Representante de Gesti\u00f3n de Calidad
    \nCorreo Electr\u00f3nico: info@zirasilah.com.tr
    \nTel\u00e9fono: +90 216 527 44 99
    \nFax: +90 216 527 18 29<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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    \u00daNASE A NUESTRA COMUNIDAD<\/h2>\n\t
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    Reciba informaci\u00f3n actualizada sobre productos, noticias y eventos<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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      <\/div><\/form><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Anasayfa \/Blog M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 M\u00fc\u015fteri talep ve beklentileri do\u011frultusunda s\u00fcre\u00e7lerimizi s\u00fcrekli iyile\u015ftirir ve m\u00fc\u015fterilerimizle uzun s\u00fcreli ili\u015fkiler kurmay\u0131 hedefleriz. \u00dcr\u00fcn ve hizmetlerimizi de\u011ferlendirmek isterseniz memnuniyet formunu doldurarak bizlere ula\u015ft\u0131rabilirsiniz. \u015e\u0130KAYET Y\u00d6NET\u0130M S\u00dcREC\u0130 Zira Silah Sanayi ve Tic. Ltd. \u015eti. olarak hizmetlerimizde, m\u00fc\u015fterilerimizin memnuniyetini en \u00fcst seviyede tutmay\u0131 hedeflemekteyiz. Bu ama\u00e7la, siz m\u00fc\u015fterilerimizin istek ve ihtiya\u00e7lar\u0131n\u0131n [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-full.php","meta":[],"yoast_head":"\nM\u00fc\u015fteri \u0130li\u015fkileri » Zira Silah<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri ili\u015fkileri hakk\u0131nda bilgi sahibi olmak i\u00e7in t\u0131klay\u0131n\u0131z.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zirasilah.com.tr\/es\/relacion-con-el-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri \u0130li\u015fkileri » Zira Silah\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri ili\u015fkileri hakk\u0131nda 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